Something wrong, or a question? Write to support@bnapplicationsco.com.
Collections is made and operated by BN Applications, Inc.
We aim to reply within a few working days. Reports of abuse are reviewed within 24 hours — see the terms.
In the app, on iPhone: Settings, the gear at the top of each tab → Delete account, under Account. In version 1.0: your avatar, top left → Delete your account. On Android: the word Collections at the top of the home screen → Delete your account. You don't need to ask us.
Without the app — if you've removed it, or can't sign in — email support@bnapplicationsco.com with the subject “Delete my Collections account” and the phone number the account uses. We may ask you to confirm that you hold that number, and we'll reply once it's done.
What deleting removes and what stays is described in the privacy policy.
Open the item and choose Report from the ••• menu, or press and hold a reply. You can block the person at the same time. If you'd rather not use the app, email us with enough detail to find it.
Codes arrive by SMS and can take a minute. Check the number you typed, including the country. If it still doesn't arrive, email us.
Collections from people who aren't in the contacts you've shared go to a separate Requests tray rather than into your list. You can decline and block from there.
Your address book never leaves your phone. The privacy policy explains exactly how that works.